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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandan Cross

January 9, 2026

5  out of  5
rating by Brandan Cross
"Was very helpful and knowledgeable. Had a great expertise overall."
We responded:
"Thank you for your review! We take great pride in answering all questions for our clients."
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Mark Hageman

January 9, 2026

5  out of  5
rating by Mark Hageman
"Recently got a quote and switched auto insurance with Evan in the office! He’s thorough and quick to respond! I am very happy with the service and my new coverage, more vehicle coverage and half the cost of what I was paying before!"
We responded:
"WOW! What a great review! Thank you SO much for sharing your experience and cost savings. Better coverage at half the cost with the great service of your personal agent. "
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Meagan Michael

January 8, 2026

5  out of  5
rating by Meagan Michael
"Always has the best rates and Evan is always helpful and makes the process quick and easy."
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Carol Hagaman

January 6, 2026

5  out of  5
rating by Carol Hagaman
"Evan went all out to answer all my questions"
We responded:
"Thank you for your review. We appreciate your loyalty. Evan does a great job for our clients and is so knowledgeable."
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Sam Spragg

December 23, 2025

5  out of  5
rating by Sam Spragg
"I recently switched my insurance to State Farm through Payje Labani at Steve Franks' office, and I couldn't be happier! Payje was incredibly knowledgeable and took the time to review my existing policy, finding ways to optimize coverage while slashing my costs by over two-thirds. Her friendly, no-pressure approach made the whole process smooth and stress-free. If you're looking to save big without sacrificing quality, I highly recommend reaching out to Payje—she's a game-changer! Five stars all the way."
We responded:
"Sam, thank you for your kind review. Payje works hard to save our clients money while providing the best coverage. She is a fun and knowledgeable Team member. Have a Merry Christmas 🧑‍🎄"
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Jenny Mosher

December 22, 2025

5  out of  5
rating by Jenny Mosher
"Evan was very helpful!!!"
We responded:
"Thank you for your 5 star review. Have a Merry Christmas and a great New Year🧑‍🎄"
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doowopp45

December 22, 2025

5  out of  5
rating by doowopp45
"Very friendly and helpful. Much more affordable."
We responded:
"Thank you for your 5 star review. Our 5 star rate can really save money⭐⭐⭐⭐⭐"
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Medjy Alexis

December 22, 2025

5  out of  5
rating by Medjy Alexis
"I love this place and miss Jane. She is very talented, patient, and kind. She provided excellent service and made the entire process easy and stress-free. Highly recommended"
We responded:
"Thank you for your 5 star review. Jane is very knowledgeable and kind. Have a Merry Christmas 🧑‍🎄"
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May Cousino

December 21, 2025

5  out of  5
rating by May Cousino
"Always professional and prompt about changing my policy if I need to an answering all of my questions"
We responded:
"Thank you for your 5 star review! We appreciate your kind words and loyalty. Have a Merry Christmas 🧑‍🎄"
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Chris Craven

December 17, 2025

5  out of  5
rating by Chris Craven
"Good job as always !"
We responded:
"Thank you for your 5 star review. We strive to provide the best customer service possible. Have a Merry Christmas 🧑‍🎄"
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Daniela Montt

December 12, 2025

5  out of  5
rating by Daniela Montt
"We received attention from Evan and we are very happy, he was very nice and solved all our doubts."
We responded:
"Thank you for your review. We appreciate your trust in our agency to answer your questions. Have a very Merry Christmas 🧑‍🎄"
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C Wood

December 4, 2025

5  out of  5
rating by C Wood
"Every time I call Steve Franks' Agency I'm impressed with the excellent customer service I receive. Today it was from Payje. She was friendly, courteous, receptive, and paid attention to what I needed. She quickly resolved one issue and promised to call back with answers to my other questions. I have no doubt she will deliver based on her positive attitude and responsiveness already. Another 5 stars for this employee! I've been with State Farm since I was 16 and with Steve Franks Agency for close to 30 years. Steve and his staff are always extremely helpful and responsive. Most recently, Steve and Evan both helped me with questions I had about some additional coverage and Evan was expeditious to get my binder so I could get things done. Everybody in Steve's office is kind and courteous..definitely 5 stars for customer service!"
We responded:
"Thank you for your kind words and 5 star review. Your appreciation and loyalty to our agency is greatly appreciated. "
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Chelsea Carroll

November 30, 2025

5  out of  5
rating by Chelsea Carroll
"Jane at State Farm made my transition to my new vehicle very easy. Along with helping adding my son to our insurance policy. She was very informative and answered all of my questions. Thank you!"
We responded:
"Thank you for your review. Jane is our newest Team member with 19 years of experience. We are lucky to have her on board. We appreciate your trust and will continue to provide the best experience possible."
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Tyra Waddell

November 25, 2025

5  out of  5
rating by Tyra Waddell
"I was helped by Evan he did an amazing job and was very thorough and thoughtful. He answered all of my questions that I had and was very kind."
We responded:
"Thank you for your review! We appreciate your positivity and will work hard to earn the 5 stars. Happy Thanksgiving. We are thankful for your loyalty."
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Kristi Smith

November 21, 2025

5  out of  5
rating by Kristi Smith
"Evan took the time and was very courteous to my husband and I with all of our insurance needs and questions we had. Thanks Evan!"
We responded:
"Thank you for your 5 star review! We appreciate the opportunity to provide you with your insurance and answer all your questions. Evan does an excellent job of helping our customers understand their insurance."
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Keith Loewengruber

November 21, 2025

5  out of  5
rating by Keith Loewengruber
"Been here for 4 years and have had nothing but a wonderful experience. From the customer service to their expert advice! They’re are always so helpful! Evan has been especially helpful for me throughout the years of having them as my insurance provider! I’m 68 so when it comes to change I don’t handle it well but Evan makes it simple and easy."
We responded:
"Thank your for the awesome review! We appreciate your kinds words and will continue to make your insurance painless."
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Shatanja Fields

November 21, 2025

5  out of  5
rating by Shatanja Fields
"I just had the BEST experience ever with Payje at state farm she got me the best DEAL on my car insurance today and she is the absolute best I rate her a 10 out of 10 hands down keep up the good work"
We responded:
"Thank you for your review! I'm so glad Payje was able to get you a great rate with the coverages you wanted. We look forward to providing you with exceptional service."
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Christina Shalley

November 20, 2025

5  out of  5
rating by Christina Shalley
"This insurance is the best there is.i have had this insurance for a long time and i wouldn't change it for anything 😊. And today when i was there to pay my bill this very nice guy Evan Cross helped me and asked if i was happy with my policy's and i am. Keep up the good work!!😊."
We responded:
"Thank you for your review. The choices for coverage are always up to the client. Our agency will guide and explain and help our clients understand their options. We are here to help and answer your questions. Christina, we appreciate your business!"
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howard laroe

November 19, 2025

5  out of  5
rating by howard laroe
"April at steve franks state farm is awesome 👌 always goes above and beyond"
We responded:
"Thank you Howard. We appreciate your business and your friendship. April is a rockstar🤘"
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Ronald Crawford

November 18, 2025

5  out of  5
rating by Ronald Crawford
"Excellent business and staff."
We responded:
"Thank you for your review. We appreciate your loyalty and friendship. Congratulations on your new vehicle."
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Larry Soper

October 27, 2025

5  out of  5
rating by Larry Soper
"My experience was very easy and informative Evan answered all my questions and walked me through a insurance plan that works for me I'm very thankful"
We responded:
"Thank you for your review. Evan does a great job helping our clients understand their insurance coverage and options."
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Teresita Long

October 27, 2025

5  out of  5
rating by Teresita Long
"Our State Farm agent April is very knowledgeable, very helpful and always available to answer questions. Everytime I come to State Farm Office, April and other staff welcomes me with smile and greetings. It is a great feeling that we have State Farm agent April that I can count on whenever I need from different policies we have in State Farm for more many, many and many years now. Once you are a State Farm customer, it will be very difficult to find another insurance company that can beat State Farm best service! Thank you April For your excellent customer service to my family at all times!"
We responded:
"Teresita, thank you for your very kind remarks. Your business is appreciated."
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Joshua

October 24, 2025

5  out of  5
rating by Joshua
"Payje is the best in state farm super friendly and helpful 🧡 nice lady 5 star"
We responded:
"Thank you for your review! We are so lucky to have Payje on our Team🍀"
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T S

October 22, 2025

5  out of  5
rating by T S
"I dealt with payje and she is amazing. Personality 10/10 very respectful and very nice. I would definitely recommend anyone to this state farm. If not for insurance at least call payje she will to any day into a good vibe day. 10 stars"
We responded:
"Thank you for your review and kind words about Payje. She works hard and is such a positive Team member. "
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Brandee Pabian

October 21, 2025

5  out of  5
rating by Brandee Pabian
"The very best staff, service, and agent!! I’ve been with Steve Franks since he became an agent. I couldn’t be happier."
We responded:
"Thank you for your review. Your loyalty to our agency for 27 years is greatly appreciated. "