State Farm® Insurance Agent Steve Franks

"It burdens me to have to leave this review being business owners ourselves. When we originally contracted with Steve Franks everything was great (prices, services, and prompt answers to our questions when we had any), but then things started going down hill. We had many issues with claims that we filed and continued to have issues almost 2 years later getting doctors bills paid! then we ask for a boat insurance quote (just a quote) and before I knew it Evan had activated the insurance without our consent and we we starting getting billed for it! Then there was the issue with our insurance bill continuing to increase what seemed like every quarter or so. When I ask why, I was always given the well you know car pats are going up and that's what driving the cost of insurance up. Then that lead us to looking around and getting quotes and finding better rates and prices. we switched insurance companies and got what we believe to be peanuts back for a refund . When I called asking for an explanation, I was told they would need to reach out to corporate and get back with us. Its been crickets on answers even after I have called them once looking for an update and was told they still don't have not heard back from corporate. As business owners this is not how we would treat our customers and it's unacceptable. Very disappointed with the customer service we have received!"

"Evan was Very helpful! Explained everything in detail. Great service and best prices around."

"Went to get my policy turns out they put the wrong dates so an ammendment had to be done turns out said ammendment cost me almost 200 bucks more a month now and was given NO WARNING NO PHONE CALL THEY JUST DID IT. I'm amazed that my policy went from 455 bucks to 625 in just 3 short months. Was not asked when I signed up for the policy if I had minor children turns out 4 months later it's a problem because they have Medicade, lastly was never aware that because I live with my parents they'd have to show proof of their own car ins. I feel scammed, ripped off and miss led. I will be switching to the other state farm here in town maybe they are more informed and professional. Gabe needs more training and needs to be better informative towards his customers. Even the lady who I met with to get my policy going was surprised at how little information I was given and also HE NEVER SHOWED UP FOR OUR IN PERSON MEET SHE DID IT ALL AND INFORMED HIM OF HIS MISTEAK AND WHEN I ASKED IF SHE COULD FIX IT SHE SAYS ITS A LEARNING EXPERIENCE. WHAT A JOKE MY WHOLE EXPERIENCE HAS BEEN."

"Steve and Gabe are amazing insurance agents. They are prompt, responsive and always return phone calls! They truly care about their clients!!"

"I've been with this State Farm branch since Steve took over for Tom Burger. Wouldn't think of going anywhere else, great service, great people and a great rate! Happy New Year to Steve, Laura, and the rest of the staff!"

"Laura at Steve Frank's State Farm is so knowledgeable and kind. She'll Always do her very best to make sure your Insurance will be most beneficial. I'm so Thankful for Laura!"

"Very helpful,listened to all my questions and answered them truthfully. Was very patient with me ,I would refer them to my friends."

"Evan was great to work with and very informative. Well pleased with the service!"

"Very fast at responding to my message! Evan made it very easy to understand my policy and found me a rate no other insurance company could beat!"

"Gabe from the Steve Franks - State Farm did such a amazing job! He worked efficiently, and helped me through the entire process. Not only do I have both car insurance and house insurance, I also have a great rate too. 👍"

"Evan is GREAT!! Helped me out a lot"

"I have been with State Farm for many many years. They have always done right by me.."

"Awesome service. Fast and reliable. My favorite agent would have to Be Beth Topham. She knows what she is doing, would totally recommend!"

"Hello, I am Ferlando, a customer of State Farm Insurance Company, particularly at Steve Franks agent located at 405 N willowbrook Rd coldwater MI... I am writing this memo to share my happiness with this agent to congratulate and thank you for the service he provides Every single one of his customers is just to find the satisfaction that no matter what language you speak, the agents are there to help. especially with Gabe who is always patient to help in times of need...@Agent Steve Franks is the best of the best in the company state farm insurance!!! STATE FARM AND YOU WILL WALK"

"I talked with Evan on the phone about a quote for car and rental insurance and wanted time to think about it. Evan then took the time to call me back about a week or so later to see what might want to do. I asked if we could sit down in person to go over it again to make sure I totally understood Everything. He liked that idea and we did schedule a time to meet and he I did meet in person. Evan was very good at expo things to me and allowed me to ask questions and he was happy to answer them. I came away from there very pleased with the way I was treated and would recommend doing business with Evan as he understands and willing to help with all he can. What a good experience."

"Laura is great to work with! We remind each other how silly it is to be human!!!"

"I've had a great experience here my favorite employee is Evan"

"Very rude. Quick to try a d change me 400 for 3 months"

"Evan was very helpful and knowledgeable. Very satisfied with both policies purchased. Would highly recommend"

"Evan was absolutely wonderful and professional on all levels! He was able to provide me with better insurance at a cheaper rate! Thank you for being patient, caring and commitment to serving your customers!"

"Excellent customer service. Gabe was very helpful with my insurance needs. I'm happy to be back with State Farm"

"Always have great customer service. Always fast on claims for fixing damages on all vehicle accidents."

"Thank you Gabe Franks for the kindness and courtesy, very satisfied"

"there to help your all the way. explaining ins. thing so well"

"Gabe has been an amazing agent, providing outstanding customer service. Not only did he help our family navigate the medical requirements to reduce premiums, he offered and held conferences calls with our medical insurance company, to get what we needed. Gabe has continued to follow up with me to help me save money. I have never experienced that from any agent I have worked with in the past. I highly recommend this agency and Gabe specifically as an agent."