State Farm® Insurance Agent Steve Franks

"Just finished switching my car and house insurance to State Farm and I had the best experience with Payje Labani!! She saved me so much money on both car and home. If you are looking for savings go see Payje she can help!! Thank you Payje for all your help!!!"

"Evan was very helpful and polite when I called to get a quote. He was just as nice and polite in the office. I was very pleased when he under quoted my current insurance of $400 a month for $250. In a few days I received a call from Evan, my insurance had dropped by even more! I am currently paying half of what I was quoted! I have not even set up my Drive and Save yet! I am truly excited to see what my discount will be! If you are looking for well priced, decent vehicle insurance, give Steve Franks office a call! I have full coverage and plpd with comp. Also, unlimited PIP as I am always on the road. ;)"

"I have been with State Farm, Coldwater MI. office for 4 years ....I have never, had such wonderful customer service and so much patience with a company in my driving lifetime!! 💓 34 years .. Every single person is so attentive and friendly here! I can honestly say, I have never had a single bad experience... Beautiful prices and so very helpful with everything!!! Thank you all, Summer.H."

"I needed a PDF emailed to me for my landlord. April George was so helpful and very friendly and sent it to me right away. I appreciate her so very much. Thank you, April!!"

"Evan did a wonderful job. Very patient and informative."

"I was having trouble syncing my Drive Safe and Save Lydia and Stephanie were both trying to help me. I did not remember my id or password They worked tirelessly to get me set up. I have never had such kind and friendly dealings with any company. I have been completely satisfied with all my dealings with your company."

"Evan was very helpful and informative. He was polite and patient and help answer my many questions about boat insurance and switching policies from another state"

"Steve and his team were very knowledgeable, attentive, and offered many options to fit our insurance needs. We definitely recommend them!"

"I've been with State Farm since I was 16 and with Steve Franks Agency for close to 30 years. Steve and his staff are always extremely helpful and responsive. Most recently, Steve and Evan both helped me with questions I had about some additional coverage and Evan was expeditious to get my binder so I could get things done. Everybody in Steve's office is kind and courteous..definitely 5 stars for customer service!"

"Evan was very informative and so nice to talk to. He made switching my insurance over very quick and easy."

"I’ve had State Farm Steve franks for the last 4 years, they have treated me the best out of any insurance I’ve had in the past. I had 2 claims (one was unexpected fire) and they paid them in a very quick manner, no issues. Drive and save with State Farm saves me so much money! I recently switched vehicles which lead to increase in the premium. I talked with Tammy about my concerns and she helped cut my premium in half by switching some things around in my policy. If you need a good insurance agent, look no further. Thank you Tammy!!"

"If you want to be robbed come see Steve Franks!! My bill is never the same month to month! They slap an extra hundred or more on my bill here and there whenever they want, no notice no reason just straight up thievery. I've been there no less than 6 times in the last couple years and Everytime empty promises. your greed brings shame on you and your family"

"It burdens me to have to leave this review being business owners ourselves. When we originally contracted with Steve Franks everything was great (prices, services, and prompt answers to our questions when we had any), but then things started going down hill. We had many issues with claims that we filed and continued to have issues almost 2 years later getting doctors bills paid! then we ask for a boat insurance quote (just a quote) and before I knew it Evan had activated the insurance without our consent and we we starting getting billed for it! Then there was the issue with our insurance bill continuing to increase what seemed like every quarter or so. When I ask why, I was always given the well you know car pats are going up and that's what driving the cost of insurance up. Then that lead us to looking around and getting quotes and finding better rates and prices. we switched insurance companies and got what we believe to be peanuts back for a refund . When I called asking for an explanation, I was told they would need to reach out to corporate and get back with us. Its been crickets on answers even after I have called them once looking for an update and was told they still don't have not heard back from corporate. As business owners this is not how we would treat our customers and it's unacceptable. Very disappointed with the customer service we have received!"

"Evan was Very helpful! Explained everything in detail. Great service and best prices around."

"Went to get my policy turns out they put the wrong dates so an ammendment had to be done turns out said ammendment cost me almost 200 bucks more a month now and was given NO WARNING NO PHONE CALL THEY JUST DID IT. I'm amazed that my policy went from 455 bucks to 625 in just 3 short months. Was not asked when I signed up for the policy if I had minor children turns out 4 months later it's a problem because they have Medicade, lastly was never aware that because I live with my parents they'd have to show proof of their own car ins. I feel scammed, ripped off and miss led. I will be switching to the other state farm here in town maybe they are more informed and professional. Gabe needs more training and needs to be better informative towards his customers. Even the lady who I met with to get my policy going was surprised at how little information I was given and also HE NEVER SHOWED UP FOR OUR IN PERSON MEET SHE DID IT ALL AND INFORMED HIM OF HIS MISTEAK AND WHEN I ASKED IF SHE COULD FIX IT SHE SAYS ITS A LEARNING EXPERIENCE. WHAT A JOKE MY WHOLE EXPERIENCE HAS BEEN."

"Steve and Gabe are amazing insurance agents. They are prompt, responsive and always return phone calls! They truly care about their clients!!"

"I've been with this State Farm branch since Steve took over for Tom Burger. Wouldn't think of going anywhere else, great service, great people and a great rate! Happy New Year to Steve, Laura, and the rest of the staff!"

"Laura at Steve Frank's State Farm is so knowledgeable and kind. She'll Always do her very best to make sure your Insurance will be most beneficial. I'm so Thankful for Laura!"

"Very helpful,listened to all my questions and answered them truthfully. Was very patient with me ,I would refer them to my friends."

"Evan was great to work with and very informative. Well pleased with the service!"

"Very fast at responding to my message! Evan made it very easy to understand my policy and found me a rate no other insurance company could beat!"

"Gabe from the Steve Franks - State Farm did such a amazing job! He worked efficiently, and helped me through the entire process. Not only do I have both car insurance and house insurance, I also have a great rate too. 👍"

"Evan is GREAT!! Helped me out a lot"

"I have been with State Farm for many many years. They have always done right by me.."

"Awesome service. Fast and reliable. My favorite agent would have to Be Beth Topham. She knows what she is doing, would totally recommend!"