State Farm® Insurance Agent Steve Franks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
MEAGAN COVERT
August 7, 2026
"Jane-Ellen was absolutely fantastic! Straight to the point, very thorough and descriptive!! I couldn’t have been more happy with her customer service. She was straightforward to me about everything on my new policy, and I wish i would have called State Farm even sooner!!! Thank you Jane-Ellen!!"
"Thank you for your great review! Jane is awesome and her 20 years experience are a true asset to our agency. Thank you for your business and loyalty 🥳"
Aim High Homestead
August 6, 2026
"Evan cross helped greatly and had things ready before I even knew what to ask for."
"Thank you for your review! Evan is the real deal. He is a great resource for our clients and makes the insurance process easy."
Evan Arms
August 6, 2026
"Co cat no BS"
"Thank you for your 5 star rating! We appreciate your business 🙏"
Craig Becker
July 31, 2026
"Spoke to Evan about switching and he helped me and even got me better coverage and cheaper price! Highly recommend"
"Thank you for your review. We love saving our clients money and still providing great coverage."
Spider Lady
July 31, 2026
"We got great service here at Steve Franks insurance.
Our policies were explained and suggestions were made to reduce our cost. We ended up with better insurance at less cost."
"Thank you for your review. We love to save our clients money and take great pride in helping you understand your coverages. "
dustin wilkins
July 31, 2026
"Even was very informative and went through the policy to make sure we knew exactly what we were getting"
"Thank you for your review. It is always our goal to help our clients understand their coverages. We appreciate you giving Evan positive feedback."
Gretchen Trout
July 22, 2026
"Canceled homeowners due to my parent being in a care facility.
Even when I went in and spoke to them to explain the home was NOT unoccupied. After many years of my parents using their agency.
I am very pleased to revise my post.
As soon as Steve Franks was aware of the situation he was very helpful and resolved the problem getting my parents policy reinstated.
Thank you for having intergity and care for your customers. My Mother was very glad to hear that you took care of this."
"Gretchen, thank you to both you and your mother for the opportunity to correct this situation. We appreciate your parents loyalty through the years "
russell kiser jr
July 21, 2026
"Evan was great"
"Thank you for your review! Evan does a great job if taking care of our customers. We appreciate your business and sharing with others our efforts."
Bill Patton
July 20, 2026
"Jane really helped me with my claim. It made it so much easier."
"Thank you for your review. We are here to make the insurance process easier. "
Kris V
July 8, 2026
"Jane was most helpful with assisting us with lowering our payments and making the transaction smooth! We've been with Steve's office for around 14 years and have always been treated fairly and respectfully. Thank you, Jane, for all of your help!"
"Thank you for your great review! Jane is very knowledgeable with 20 years experience. We appreciate your loyalty."
Judy Church
June 25, 2026
"We had excellent service from agent Jane Ellen Baldwin"
"BAM! Thank you for your review! Jane strives to provide 5 star service and it's great you recognize her for her effort. We appreciate your business."
Kathy Pendergrass
June 22, 2026
"I had an appointment today in Coldwater with Payne and it was amazing. I ended up switching my homeowners insurance to State Farm to bundle with my car insurance, and it’s all because of Payne. Thank you."
"Thank you for your review. Payje does an amazing job! She is very knowledgeable and makes the insurance process fun🥳 We appreciate your trust in our agency."
brennan smith
June 17, 2026
"Great prices and super nice agents!"
"Thank you for your great review! We love saving our clients money."
Emily Travis
June 9, 2026
"Absolutely amazing service in a short phone call!! Highly recommend Evan"
"WOW! What a great shout out for our agent Evan! Thank you for giving him some 🥳"
Jefferson delgado carvajal
June 9, 2026
"Very nice service Ms. April george , all time, she have good attitude with the people speak Spanish."
"Thank you for your review🥳April is SO sweet and patient. We appreciate the opportunity to provide you with your insurance needs "
Michael Hanna
June 9, 2026
"Evan Cross was super helpful was super easy and fast"
"Thank you for your review. Evan does a great job and makes insurance quick and easy."
Tracy Lilue
June 8, 2026
"Saves customers money. And has positive attitude"
"Thank you for your 5 star review 🥳It's fun to save our clients money and we love to give a great experience 👑"
Jean marc Nicolas
June 2, 2026
"I enjoyed my experience at my local State Farm here in Coldwater Michigan. Payje helped me understand coverage for car insurance even with a language barrier. I was able to bundle and save and am a very happy customer. Thank you Payje and State Farm."
"Thank you for your kind review. Our agency does it's best using Google translate to help with communication with our non English speaking customers. We appreciate the opportunity and will work to continue to earn your 5 star review."
Debra Lewis
May 26, 2026
"Friendly, got lower payments with more coverage"
"Thank you for your review. We love saving our clients money❤️ Please refer your family and friends 🙏"
Khristena Comstock
May 21, 2026
"Paige provided an absolutely amazing experience from start to finish. She was professional, knowledgeable, uplifting, and truly went above and beyond to help me find the best coverage at a great price. She made the entire process easy and stress-free, and her positive attitude made such a difference. I felt genuinely cared about as a customer, and I couldn’t be more satisfied with the service I received with her and the company I highly recommend Paige to anyone looking for outstanding insurance assistance with Statefarm."
"Thank you for your kind words and 5 star review. Payje does an amazing job to help our clients with their insurance needs and makes the process as enjoyable as possible. We look forward to doing our best in the future with all your insurance."
Trenton Luck
May 7, 2026
"Evan made sure to get me the best rate possible and got me setup real quick and easy!"
"We love saving our clients money! The process is qu
ick and easy. Thank you for your 5 star review. We will continue to work hard to keep your trust."
Cora
May 6, 2026
"Very nice clean personal Evan was very helpful"
"Thank you for your review. We love our office and try to make it a comfortable atmosphere for our clients. Evan does a great job! We appreciate your business."
Thomas Dickson
May 4, 2026
"Evan took good care to get me the coverage I needed at a decent price. Thank you."
"Thank you for the opportunity to provide you with your insurance. We will earn your 5 star review."
Deborah Weaver
April 27, 2026
"Evan was very helpful and did not pressure me into getting any policies I did not need"
"Thank you for your review. We appreciate the opportunity to provide you with your insurance needs. "
Carol Sylvester
April 22, 2026
"Evan always gets back to you in a quick minute and explain stuff very well to me. Thank you"
"That's what we like to hear! Great service at a great price! Thank you for your kind words🙏"