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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Avra

September 4, 2026

5  out of  5
rating by Linda Avra
"Evon is great. He is so helpful as to making sure I understood everything. Thank you I am happy to be back with State Farm"
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Tracy Calix

September 3, 2026

5  out of  5
rating by Tracy Calix
"I really appreciate your services April. Thank you for being nice to me."
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Brandon Burlew

September 3, 2026

5  out of  5
rating by Brandon Burlew
"Tammy was very amazing with helping me!
Very fast and understanding"
We responded:
"Thank for your 5 star review! We appreciate being appreciated🥳Tammy works very hard to help our clients."
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Teaira Towers

August 28, 2026

5  out of  5
rating by Teaira Towers
"Absolutely love working with Tammy!!!! She is the best!"
We responded:
"Thank you for recognizing Tammy's great service 🤗 She works hard to make it easy for our clients 🥳"
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Kayleigh Sommers

August 28, 2026

5  out of  5
rating by Kayleigh Sommers
"Tammy is amazing to work with"
We responded:
"Thank you for your 5 star review 🙏Tammy is the best🥳"
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Elizabeth Betts

August 28, 2026

5  out of  5
rating by Elizabeth Betts
"He is always very helpful."
We responded:
"Thank you for your great review! We appreciate your confidence in our efforts."
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Sara Russell

August 26, 2026

5  out of  5
rating by Sara Russell
"Jane-Ellen Baldwin was amazing. She explained everything. Told me what to look for on my next billing cycle. Very friendly. 5 stars all the way!"
We responded:
"Sara, thank you for your awesome review. It's so nice when our Team is appreciated for their efforts! Jane does an amazing job for our clients and really wants to make them happy🤗"
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Darla Stump

August 24, 2026

5  out of  5
rating by Darla Stump
"I’ve never been fond of managing insurance, however Evan Cross made it as enjoyable as possible. He was very good at explaining everything and working a few options out to find the best set up for me. The best experience I’ve ever had as far as shopping for insurance!! Thanks Evan!"
We responded:
"WOW! That's awesome! Thank you for your positive review. Evan does an amazing job. Have a great day🌞"
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Alina Nash

August 21, 2026

5  out of  5
rating by Alina Nash
"Evan helped me get everything set up with no issues, and even took the time to explain coverage for home and life insurance even though I was not looking to purchase right away. He was very helpful."
We responded:
"Thank you for your 5 star review! Evan is SO knowledgeable and will take whatever time is necessary to help our clients understand what we offer. We appreciate you acknowledging his efforts🙏"
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Gereny Dorante

August 21, 2026

5  out of  5
rating by Gereny Dorante
"Excellent attention and service.. very friendly and willing to find the best"
We responded:
"Thank you for your review! "
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Kim Iwanicki

August 19, 2026

5  out of  5
rating by Kim Iwanicki
"Evan was very friendly and helpful. I was very satisfied with my experience."
We responded:
"Thank you for your review. We appreciate your business and kind words."
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Kaden Pearson

August 14, 2026

5  out of  5
rating by Kaden Pearson
"Evan was great to work with setting up my home owners insurance! He worked with me on everything I needed and was happy to do it! Would recommend"
We responded:
"Thank you for your review! We appreciate your business and are thrilled you are a happy client 🥳"
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Edoute Hilaire

August 14, 2026

5  out of  5
rating by Edoute Hilaire
"I have a great coverage and Mr Evan Cross give me a good services I love that"
We responded:
"Thank you for your 5 star review 🌟 Great coverage, service and price! "
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MEAGAN COVERT

August 7, 2026

5  out of  5
rating by MEAGAN COVERT
"Jane-Ellen was absolutely fantastic! Straight to the point, very thorough and descriptive!! I couldn’t have been more happy with her customer service. She was straightforward to me about everything on my new policy, and I wish i would have called State Farm even sooner!!! Thank you Jane-Ellen!!"
We responded:
"Thank you for your great review! Jane is awesome and her 20 years experience are a true asset to our agency. Thank you for your business and loyalty 🥳"
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Aim High Homestead

August 6, 2026

5  out of  5
rating by Aim High Homestead
"Evan cross helped greatly and had things ready before I even knew what to ask for."
We responded:
"Thank you for your review! Evan is the real deal. He is a great resource for our clients and makes the insurance process easy."
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Evan Arms

August 6, 2026

5  out of  5
rating by Evan Arms
"Co cat no BS"
We responded:
"Thank you for your 5 star rating! We appreciate your business 🙏"
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Craig Becker

July 31, 2026

5  out of  5
rating by Craig Becker
"Spoke to Evan about switching and he helped me and even got me better coverage and cheaper price! Highly recommend"
We responded:
"Thank you for your review. We love saving our clients money and still providing great coverage."
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Spider Lady

July 31, 2026

5  out of  5
rating by Spider Lady
"We got great service here at Steve Franks insurance.
Our policies were explained and suggestions were made to reduce our cost. We ended up with better insurance at less cost."
We responded:
"Thank you for your review. We love to save our clients money and take great pride in helping you understand your coverages. "
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dustin wilkins

July 31, 2026

5  out of  5
rating by dustin wilkins
"Even was very informative and went through the policy to make sure we knew exactly what we were getting"
We responded:
"Thank you for your review. It is always our goal to help our clients understand their coverages. We appreciate you giving Evan positive feedback."
Profile photo of Gretchen Trout

Gretchen Trout

July 22, 2026

5  out of  5
rating by Gretchen Trout
"Canceled homeowners due to my parent being in a care facility.
Even when I went in and spoke to them to explain the home was NOT unoccupied. After many years of my parents using their agency.

I am very pleased to revise my post.
As soon as Steve Franks was aware of the situation he was very helpful and resolved the problem getting my parents policy reinstated.
Thank you for having intergity and care for your customers. My Mother was very glad to hear that you took care of this."
We responded:
"Gretchen, thank you to both you and your mother for the opportunity to correct this situation. We appreciate your parents loyalty through the years "
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russell kiser jr

July 21, 2026

5  out of  5
rating by russell kiser jr
"Evan was great"
We responded:
"Thank you for your review! Evan does a great job if taking care of our customers. We appreciate your business and sharing with others our efforts."
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Bill Patton

July 20, 2026

5  out of  5
rating by Bill Patton
"Jane really helped me with my claim. It made it so much easier."
We responded:
"Thank you for your review. We are here to make the insurance process easier. "
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Kris V

July 8, 2026

5  out of  5
rating by Kris V
"Jane was most helpful with assisting us with lowering our payments and making the transaction smooth! We've been with Steve's office for around 14 years and have always been treated fairly and respectfully. Thank you, Jane, for all of your help!"
We responded:
"Thank you for your great review! Jane is very knowledgeable with 20 years experience. We appreciate your loyalty."
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Judy Church

June 25, 2026

5  out of  5
rating by Judy Church
"We had excellent service from agent Jane Ellen Baldwin"
We responded:
"BAM! Thank you for your review! Jane strives to provide 5 star service and it's great you recognize her for her effort. We appreciate your business."
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Kathy Pendergrass

June 22, 2026

5  out of  5
rating by Kathy Pendergrass
"I had an appointment today in Coldwater with Payne and it was amazing. I ended up switching my homeowners insurance to State Farm to bundle with my car insurance, and it’s all because of Payne. Thank you."
We responded:
"Thank you for your review. Payje does an amazing job! She is very knowledgeable and makes the insurance process fun🥳 We appreciate your trust in our agency."