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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Judy Church

June 25, 2026

5  out of  5
rating by Judy Church
"We had excellent service from agent Jane Ellen Baldwin"
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Kathy Pendergrass

June 22, 2026

5  out of  5
rating by Kathy Pendergrass
"I had an appointment today in Coldwater with Payne and it was amazing. I ended up switching my homeowners insurance to State Farm to bundle with my car insurance, and it’s all because of Payne. Thank you."
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brennan smith

June 17, 2026

5  out of  5
rating by brennan smith
"Great prices and super nice agents!"
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Emily Travis

June 9, 2026

5  out of  5
rating by Emily Travis
"Absolutely amazing service in a short phone call!! Highly recommend Evan"
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Jefferson delgado carvajal

June 9, 2026

5  out of  5
rating by Jefferson delgado carvajal
"Very nice service Ms. April george , all time, she have good attitude with the people speak Spanish."
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Michael Hanna

June 9, 2026

5  out of  5
rating by Michael Hanna
"Evan Cross was super helpful was super easy and fast"
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Tracy Lilue

June 8, 2026

5  out of  5
rating by Tracy Lilue
"Saves customers money. And has positive attitude"
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Jean marc Nicolas

June 2, 2026

5  out of  5
rating by Jean marc Nicolas
"I enjoyed my experience at my local State Farm here in Coldwater Michigan. Payje helped me understand coverage for car insurance even with a language barrier. I was able to bundle and save and am a very happy customer. Thank you Payje and State Farm."
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Debra Lewis

May 26, 2026

5  out of  5
rating by Debra Lewis
"Friendly, got lower payments with more coverage"
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Khristena Comstock

May 21, 2026

5  out of  5
rating by Khristena Comstock
"Paige provided an absolutely amazing experience from start to finish. She was professional, knowledgeable, uplifting, and truly went above and beyond to help me find the best coverage at a great price. She made the entire process easy and stress-free, and her positive attitude made such a difference. I felt genuinely cared about as a customer, and I couldn’t be more satisfied with the service I received with her and the company I highly recommend Paige to anyone looking for outstanding insurance assistance with Statefarm."
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Trenton Luck

May 7, 2026

5  out of  5
rating by Trenton Luck
"Evan made sure to get me the best rate possible and got me setup real quick and easy!"
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Cora

May 6, 2026

5  out of  5
rating by Cora
"Very nice clean personal Evan was very helpful"
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Thomas Dickson

May 4, 2026

5  out of  5
rating by Thomas Dickson
"Evan took good care to get me the coverage I needed at a decent price. Thank you."
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Deborah Weaver

April 27, 2026

5  out of  5
rating by Deborah Weaver
"Evan was very helpful and did not pressure me into getting any policies I did not need"
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Carol Sylvester

April 22, 2026

5  out of  5
rating by Carol Sylvester
"Evan always gets back to you in a quick minute and explain stuff very well to me. Thank you"
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mohamed said

April 20, 2026

1  out of  5
rating by mohamed said
"Ive been a customer with steve franks since 2013, i didnt mind making payment for what i had. But honestly for the last 2-3 years ive been having so many issues. Latest, i logged into the app found a payment needs to be paid. And i made that payment, my balance was $0. Than i logged into again 5 days later and my usual payment is almost double. I called they keep telling me its for previous months. And this has been happening very often, i dont want to mention names. But two of the workers there are no good. Dont want to look into my issues just confirm whats happening, not looking deeper to figure it out. So i will make this last payment but definitely pulling out of steve franks from all my policies . The agency was good. But no more"
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leo marquez

April 20, 2026

1  out of  5
rating by leo marquez
"No good. Too expensive, and i keep getting charged over and over."
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frank Marty

April 16, 2026

5  out of  5
rating by frank Marty
"Evan did a fantastic job helping me out getting everything taken care of for my renters insurance life insurance and car policy for my insurance very polite. Jane is a very polite person to speak to when you call to pay your bills. I give them a five star rating they have a good Positive attitude that will talk to you and explain things to you. Very polite. I would highly recommend getting insurance through State Farm and Coldwater Michigan. They answered all my questions and walk-through everything with me thank you again."
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Darin Frederickson

April 15, 2026

5  out of  5
rating by Darin Frederickson
"I've been with the State Farm now for many years and had questions about my policy, so I called in to Steve Franks today and got Jane again, she is easy to talk to and highly knowledgeable, and helped me with all of my questions, and concerns, and even sent me information that would help me make changes to my policy regarding my elderly parent.

Jane explained everything thoroughly and help me understand what was best For my needs. She is definitely an asset to Steve Frank's office!"
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Gail Cook

April 7, 2026

5  out of  5
rating by Gail Cook
"Payje is excellent to work with she explains things so you can understand she is a jem to work with solves our problems well. not to mention she is funny. She will turn a bad day into a good day keep up the great job."
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Hussein Qurtet

April 7, 2026

5  out of  5
rating by Hussein Qurtet
"Really great great good service and reasonable price for my home and car insurance policy they have"
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ravean risk

April 1, 2026

5  out of  5
rating by ravean risk
"I had a great experience working with Payje at State Farm dor my life insurance policy. She made the process simple, easy to understand, and completely stress free. She took the time to explain my options and helped me choose the right coverage for my needs without any pressure. She is legit a breath of fresh air!! If you're looking for life insurance or any insurance needs, I highly recommend working with Payje at Steve Franks State Farm."
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David graves

March 27, 2026

5  out of  5
rating by David graves
"Paige was an absolute joy to work with
Made the process quick and simple and even managed to save me some money 💰"
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Bob and Diane Jackson

March 25, 2026

5  out of  5
rating by Bob and Diane Jackson
"Very helpful setting up save and drive app. Worked with Evan and Sam in Coldwater, MI office."
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mike sickels

March 20, 2026

5  out of  5
rating by mike sickels
"Great people to work with and my family is been insurance with Steve for a long time"