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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jenna Crites

November 13, 2024

5  out of  5
rating by Jenna Crites
"Gabe from the Steve Franks - State Farm did such a amazing job! He worked efficiently, and helped me through the entire process. Not only do I have both car insurance and house insurance, I also have a great rate too. 👍"
We responded:
"Thank you for your review. Gabe does an amazing job with our clients. Thank you for your business."
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Sarah Wagner

October 25, 2024

5  out of  5
rating by Sarah Wagner
"Evan is GREAT!! Helped me out a lot"
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Shirlee Allison

October 23, 2024

5  out of  5
rating by Shirlee Allison
"I have been with State Farm for many many years. They have always done right by me.."
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Courtyard Apartments

October 15, 2024

5  out of  5
rating by Courtyard Apartments
"Awesome service. Fast and reliable. My favorite agent would have to Be Beth Topham. She knows what she is doing, would totally recommend!"
We responded:
"Thank you for your review. Beth is a great Team member and strives to provide the best service possible."
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Ferlando Auguste

September 9, 2024

5  out of  5
rating by Ferlando Auguste
"Hello, I am Ferlando, a customer of State Farm Insurance Company, particularly at Steve Franks agent located at 405 N willowbrook Rd coldwater MI... I am writing this memo to share my happiness with this agent to congratulate and thank you for the service he provides Every single one of his customers is just to find the satisfaction that no matter what language you speak, the agents are there to help. especially with Gabe who is always patient to help in times of need...@Agent Steve Franks is the best of the best in the company state farm insurance!!! STATE FARM AND YOU WILL WALK"
We responded:
"Fernando, thank you SO much for your kind review. We work hard to help all of our customers. Gabe is especially helpful with those clients who need a little extra help due to their language. We appreciate your business. "
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Georgeanna Reed

August 27, 2024

4  out of  5
rating by Georgeanna Reed
"I talked with Evan on the phone about a quote for car and rental insurance and wanted time to think about it. Evan then took the time to call me back about a week or so later to see what might want to do. I asked if we could sit down in person to go over it again to make sure I totally understood Everything. He liked that idea and we did schedule a time to meet and he I did meet in person. Evan was very good at expo things to me and allowed me to ask questions and he was happy to answer them. I came away from there very pleased with the way I was treated and would recommend doing business with Evan as he understands and willing to help with all he can. What a good experience."
We responded:
"Thank you for your review. Evan does a great job explaining and wants every client to understand how their insurance coverage works. Sitting down with a client is the best way to get your questions answered and we are always willing to spend the time."
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Vickie Otis

June 18, 2024

5  out of  5
rating by Vickie Otis
"Laura is great to work with! We remind each other how silly it is to be human!!!"
We responded:
"Thank you for your review. Laura does a great job of using humor while taking care of our clients. We appreciate your business. Stay cool!"
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Deb Coleman

May 16, 2024

5  out of  5
rating by Deb Coleman
"I've had a great experience here my favorite employee is Evan"
We responded:
"Thank you for your kind words❤️ Evan does a great job!"
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Derrick Gresley

May 12, 2024

1  out of  5
rating by Derrick Gresley
"Very rude. Quick to try a d change me 400 for 3 months"
We responded:
"I am sorry we wern't able to offer you a policy with State Farm. Unfortunately, due to State of Michigan insurance requirements, new customers must have a valid drivers license and prior insurance before we are able to offer a policy with State Farm. Our only option was to offer a policy through High Risk insurance. Once you have been insured for 6 months and your drivers license is in good order, please consider giving State Farm another opportunity to offer you an insurance quote. If you have any questions, please give our agency a call and we would be happy to help you and provide you with additional clarification."
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Mary Chester

May 10, 2024

5  out of  5
rating by Mary Chester
"Evan was very helpful and knowledgeable. Very satisfied with both policies purchased. Would highly recommend"
We responded:
"Mary, thank you for your review. We appreciate your business and will work to keep your trust. "
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Lindsey Payne

May 9, 2024

5  out of  5
rating by Lindsey Payne
"Evan was absolutely wonderful and professional on all levels! He was able to provide me with better insurance at a cheaper rate! Thank you for being patient, caring and commitment to serving your customers!"
We responded:
"Lindsey, thank for the opportunity to provide you with you insurance and the kind words about Evan. He works hard to match the best price with best coverage. "
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Hilary Kimble

April 30, 2024

5  out of  5
rating by Hilary Kimble
"Evan is who helped me with both Auto and Renters insurance policies. We went over everything together, different quotes and found one that fits just right. State Farm will take care of all your needs. Definitely top notch service!"
We responded:
"Thank you for your review. Evan does a great job explaining our options. We appreciate your trust and kind words."
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Lisa Casarez

April 26, 2024

5  out of  5
rating by Lisa Casarez
"Excellent customer service. Gabe was very helpful with my insurance needs. I'm happy to be back with State Farm"
We responded:
"Thank you for your review. Gabe does a great job! We are so happy to have you back as well."
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Melissa Croff

April 4, 2024

5  out of  5
rating by Melissa Croff
"Always have great customer service. Always fast on claims for fixing damages on all vehicle accidents."
We responded:
"Thank you for your review. We strive to provide the best service possible. We appreciate your business and kind words."
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Lidel Martinez

March 11, 2024

5  out of  5
rating by Lidel Martinez
"Thank you Gabe Franks for the kindness and courtesy, very satisfied"
We responded:
"Thank you for your review and kind remarks! We strive to provide the BEST service at an affordable price."
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Suzanne Draper

February 26, 2024

5  out of  5
rating by Suzanne Draper
"there to help your all the way. explaining ins. thing so well"
We responded:
"Thank you, Suzanne. We appreciate the opportunity to help you with your insurance needs!"
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Damon Edwards

January 25, 2024

5  out of  5
rating by Damon Edwards
"Gabe has been an amazing agent, providing outstanding customer service. Not only did he help our family navigate the medical requirements to reduce premiums, he offered and held conferences calls with our medical insurance company, to get what we needed. Gabe has continued to follow up with me to help me save money. I have never experienced that from any agent I have worked with in the past. I highly recommend this agency and Gabe specifically as an agent."
We responded:
"Thank you Damon. We are always eager to go that extra mile to ensure we provide the best service to our policyholders. We appreciate your business!"
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VICKI MAY

December 15, 2023

5  out of  5
rating by VICKI MAY
"Evan was very knowledgeable and helpful. Knew exactly what we needed."
We responded:
"Vicki, thank you for your review! We appreciate your kind words and your business. Have a safe and happy holiday 🧑‍🎄"
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Susan Poschke

December 13, 2023

1  out of  5
rating by Susan Poschke
"State Farm should be ashamed and utterly mortified by what transpired. I had been a customer to State Farm for numerous years, I was considering adding my son to my policy and wanted a quote, I was informed the only way they could do it is to just add him. So I gave his info, a week or so went by, I received a phone call from my agent questioning if I was aware my son's license was suspended? Of course, duh, why the heck would I try to add him if I knew that? So they tell me to come in sign a document to exclude him, of course I do. Thinking everything was back to my original policy. A month or so goes by, I get transferred for work, relocate out of state, go to transfer coverage, and unbenounced to me I have no coverage. What!!!!?!!!! Needless to say, but I will, I was furious. I couldn't believe it, why was I not notified. They called me on matters before, but not this? Seriously,!!!? I went through an extremely trying time dealing with this matter. I will NEVER ever do any business again with State Farm."
We responded:
"Susan, I'm sorry about your recent experience while relocating to Florida. Since your household had an ineligible driver, this caused your Michigan insurance to be cancelled. Florida's eligibility rules require you to be continuously insured with State Farm. It is unfortunate that you were not aware of your cancellation prior to relocating to Florida. Perhaps your cancellation letter was sent to your Michigan address when you had already left for Florida. Please give our office a call if we can provide you with any additional information."
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jahmil soto

October 13, 2023

5  out of  5
rating by jahmil soto
"Excelente atención de Gabe. La mejor tarifa seguro para carro 100% recomendado. Excellent service from Gabe. The best insurance rate for auto. 100% recommended."
We responded:
"Muchas gracias, Jahmil!"
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Anthony Warner

October 11, 2023

5  out of  5
rating by Anthony Warner
"Excellent Service! Very knowledgeable and experienced. With the rising costs of insurance I decided to reach out to Steve Frank's and I'm upset I didn't do it sooner. This is a company that cares about their clients having the best coverage at the best price. I saved hundreds of dollars while keeping the same coverage that USAA was offering. The most exciting part is having a team I can call and speak with to handle any business. If you're wondering about insurance, this company will save you time and money, they have your back. Thank you!"
We responded:
"Anthony, thank you for your review and trust. Our agency will take great care in helping you with your insurance. I'm glad we were able to save you so much money without sacrificing your coverages."
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Thomas Wentworth

October 6, 2023

5  out of  5
rating by Thomas Wentworth
"Gabe was extremely helpful and answered all my questions with clarity and kindness. Thank you for making the process of getting home insurance hassle-free!"
We responded:
"Thank you for your review, Thomas. So glad to hear Gabe was able to make it easy to get your home insured. "
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Tiffany McFate

September 28, 2023

5  out of  5
rating by Tiffany McFate
"Very fair and competitive rates. Made switching my provider a breeze. Evan was very helpful and personable."
We responded:
"Thank you for your review. Welcome to our agency. Evan does a great job and we will take great care of you."
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Francisco Lopez

September 27, 2023

5  out of  5
rating by Francisco Lopez
"Excelente atención de Gabe. La mejor tarifa seguro para carro y vivienda. 100% recomendado. Excellent service from Gabe. The best insurance rate for auto and home. 100% recommended."
We responded:
"Thank you for your review. We take great in pride our agency and will continue to earn your trust. Gabe works hard to get each client our best rate and keep the process of switching easy."
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Deana Waite

September 22, 2023

5  out of  5
rating by Deana Waite
"Always friendly and helpful when I talk to them."
We responded:
"Thank you for your 5 star review. We always give our clients our best effort and appreciate your business."