State Farm® Insurance Agent Steve Franks

"I recently got married and moved to Michigan from Indiana. Evan was so helpful in finding the best deal for my auto and home insurance! He made the process painless and was always ready to answer questions."

"Jane was so helpful with all my questions! I’ve had them for years!"

"Very well taken care of offices. Secondly the one lady named Jane is absolutely wonderful friendly every time she answers the phone. She will definitely point you in the right direction when it comes to getting car insurance. She is definitely the one to talk to I definitely recommend going there. Decent prices wonderful customer service. You truly will be satisfied with the results. Because I definitely know I am."

"I recently had an insurance claim that got completely screwed up after I got the check and cashed it. Confusion between my local bank and State Farms bank turned into me having to give the claim check back to my bank and left my family without the money to replace our car. Luckily we hadn’t spent the money yet. After spending hours at the bank and on the phone trying to get answers that no one could give me I went to Steve Franks office hoping to get answers. Steve himself introduced me to Jane. She was diligent and absolutely amazing at helping try to get me the answers we deserved. And all though we never got a solid answer as to what actually happened Jane was able to help find the right contacts and help get the problem resolved. I really hope my family doesn’t have to go through so like this again, but if we ever have to make another claim we will have comfort knowing how knowledgeable and persistent Jane is at making sure customers are taken care of. To Jane and Steve at State Farm THANK YOU BOTH"

"I got the pleasure to work with Jane on 1-19-26 and she was very nice and helpful. She is very through and explains things very well. She's a great asset to the company."

"Payje LaBani Made this a very enjoyable experience.i absolutely hate dealing with insurance companies and I never do.im so glad so reached out to me and I made the call back she saved me money and that’s needed now days"

"jane at steve franks state farm is amazing, her work and attention to detail unparralled....."

"April was very informative and they offered the best rate. She took the time to talk me through the options and answered all my questions. I felt very heard and not as though it was a buisness transaction."

"Was very helpful and knowledgeable. Had a great expertise overall."

"Recently got a quote and switched auto insurance with Evan in the office! He’s thorough and quick to respond! I am very happy with the service and my new coverage, more vehicle coverage and half the cost of what I was paying before!"

"Always has the best rates and Evan is always helpful and makes the process quick and easy."

"Evan went all out to answer all my questions"

"I recently switched my insurance to State Farm through Payje Labani at Steve Franks' office, and I couldn't be happier! Payje was incredibly knowledgeable and took the time to review my existing policy, finding ways to optimize coverage while slashing my costs by over two-thirds. Her friendly, no-pressure approach made the whole process smooth and stress-free. If you're looking to save big without sacrificing quality, I highly recommend reaching out to Payje—she's a game-changer! Five stars all the way."

"Evan was very helpful!!!"

"Very friendly and helpful. Much more affordable."

"I love this place and miss Jane. She is very talented, patient, and kind. She provided excellent service and made the entire process easy and stress-free. Highly recommended"

"Always professional and prompt about changing my policy if I need to an answering all of my questions"

"Good job as always !"

"We received attention from Evan and we are very happy, he was very nice and solved all our doubts."

"Every time I call Steve Franks' Agency I'm impressed with the excellent customer service I receive. Today it was from Payje. She was friendly, courteous, receptive, and paid attention to what I needed. She quickly resolved one issue and promised to call back with answers to my other questions. I have no doubt she will deliver based on her positive attitude and responsiveness already. Another 5 stars for this employee! I've been with State Farm since I was 16 and with Steve Franks Agency for close to 30 years. Steve and his staff are always extremely helpful and responsive. Most recently, Steve and Evan both helped me with questions I had about some additional coverage and Evan was expeditious to get my binder so I could get things done. Everybody in Steve's office is kind and courteous..definitely 5 stars for customer service!"

"Jane at State Farm made my transition to my new vehicle very easy. Along with helping adding my son to our insurance policy. She was very informative and answered all of my questions. Thank you!"

"I was helped by Evan he did an amazing job and was very thorough and thoughtful. He answered all of my questions that I had and was very kind."

"Evan took the time and was very courteous to my husband and I with all of our insurance needs and questions we had. Thanks Evan!"

"Been here for 4 years and have had nothing but a wonderful experience. From the customer service to their expert advice! They’re are always so helpful! Evan has been especially helpful for me throughout the years of having them as my insurance provider! I’m 68 so when it comes to change I don’t handle it well but Evan makes it simple and easy."

"I just had the BEST experience ever with Payje at state farm she got me the best DEAL on my car insurance today and she is the absolute best I rate her a 10 out of 10 hands down keep up the good work"