State Farm® Insurance Agent Steve Franks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jenna Crites
November 13, 2024
"Gabe from the Steve Franks - State Farm did such a amazing job! He worked efficiently, and helped me through the entire process. Not only do I have both car insurance and house insurance, I also have a great rate too. 👍"
"Thank you for your review. Gabe does an amazing job with our clients. Thank you for your business."
Sarah Wagner
October 25, 2024
"Evan is GREAT!! Helped me out a lot"
Shirlee Allison
October 23, 2024
"I have been with State Farm for many many years. They have always done right by me.."
Courtyard Apartments
October 15, 2024
"Awesome service. Fast and reliable. My favorite agent would have to Be Beth Topham. She knows what she is doing, would totally recommend!"
"Thank you for your review. Beth is a great Team member and strives to provide the best service possible."
Ferlando Auguste
September 9, 2024
"Hello, I am Ferlando, a customer of State Farm Insurance Company, particularly at Steve Franks agent located at 405 N willowbrook Rd coldwater MI... I am writing this memo to share my happiness with this agent to congratulate and thank you for the service he provides Every single one of his customers is just to find the satisfaction that no matter what language you speak, the agents are there to help. especially with Gabe who is always patient to help in times of need...@Agent Steve Franks is the best of the best in the company state farm insurance!!! STATE FARM AND YOU WILL WALK"
"Fernando, thank you SO much for your kind review. We work hard to help all of our customers. Gabe is especially helpful with those clients who need a little extra help due to their language. We appreciate your business. "
Georgeanna Reed
August 27, 2024
"I talked with Evan on the phone about a quote for car and rental insurance and wanted time to think about it. Evan then took the time to call me back about a week or so later to see what might want to do. I asked if we could sit down in person to go over it again to make sure I totally understood Everything. He liked that idea and we did schedule a time to meet and he I did meet in person. Evan was very good at expo things to me and allowed me to ask questions and he was happy to answer them. I came away from there very pleased with the way I was treated and would recommend doing business with Evan as he understands and willing to help with all he can. What a good experience."
"Thank you for your review. Evan does a great job explaining and wants every client to understand how their insurance coverage works. Sitting down with a client is the best way to get your questions answered and we are always willing to spend the time."
Vickie Otis
June 18, 2024
"Laura is great to work with! We remind each other how silly it is to be human!!!"
"Thank you for your review. Laura does a great job of using humor while taking care of our clients. We appreciate your business. Stay cool!"
Deb Coleman
May 16, 2024
"I've had a great experience here my favorite employee is Evan"
"Thank you for your kind words❤️ Evan does a great job!"
Derrick Gresley
May 12, 2024
"Very rude. Quick to try a d change me 400 for 3 months"
"I am sorry we wern't able to offer you a policy with State Farm. Unfortunately, due to State of Michigan insurance requirements, new customers must have a valid drivers license and prior insurance before we are able to offer a policy with State Farm. Our only option was to offer a policy through High Risk insurance. Once you have been insured for 6 months and your drivers license is in good order, please consider giving State Farm another opportunity to offer you an insurance quote. If you have any questions, please give our agency a call and we would be happy to help you and provide you with additional clarification."
Mary Chester
May 10, 2024
"Evan was very helpful and knowledgeable. Very satisfied with both policies purchased. Would highly recommend"
"Mary, thank you for your review. We appreciate your business and will work to keep your trust. "
Lindsey Payne
May 9, 2024
"Evan was absolutely wonderful and professional on all levels! He was able to provide me with better insurance at a cheaper rate! Thank you for being patient, caring and commitment to serving your customers!"
"Lindsey, thank for the opportunity to provide you with you insurance and the kind words about Evan. He works hard to match the best price with best coverage. "
Hilary Kimble
April 30, 2024
"Evan is who helped me with both Auto and Renters insurance policies. We went over everything together, different quotes and found one that fits just right. State Farm will take care of all your needs. Definitely top notch service!"
"Thank you for your review. Evan does a great job explaining our options. We appreciate your trust and kind words."
Lisa Casarez
April 26, 2024
"Excellent customer service. Gabe was very helpful with my insurance needs. I'm happy to be back with State Farm"
"Thank you for your review. Gabe does a great job! We are so happy to have you back as well."
Melissa Croff
April 4, 2024
"Always have great customer service. Always fast on claims for fixing damages on all vehicle accidents."
"Thank you for your review. We strive to provide the best service possible. We appreciate your business and kind words."
Lidel Martinez
March 11, 2024
"Thank you Gabe Franks for the kindness and courtesy, very satisfied"
"Thank you for your review and kind remarks! We strive to provide the BEST service at an affordable price."
Suzanne Draper
February 26, 2024
"there to help your all the way. explaining ins. thing so well"
"Thank you, Suzanne. We appreciate the opportunity to help you with your insurance needs!"
Damon Edwards
January 25, 2024
"Gabe has been an amazing agent, providing outstanding customer service. Not only did he help our family navigate the medical requirements to reduce premiums, he offered and held conferences calls with our medical insurance company, to get what we needed. Gabe has continued to follow up with me to help me save money. I have never experienced that from any agent I have worked with in the past. I highly recommend this agency and Gabe specifically as an agent."
"Thank you Damon. We are always eager to go that extra mile to ensure we provide the best service to our policyholders. We appreciate your business!"
VICKI MAY
December 15, 2023
"Evan was very knowledgeable and helpful. Knew exactly what we needed."
"Vicki, thank you for your review! We appreciate your kind words and your business. Have a safe and happy holiday 🧑🎄"
Susan Poschke
December 13, 2023
"State Farm should be ashamed and utterly mortified by what transpired. I had been a customer to State Farm for numerous years, I was considering adding my son to my policy and wanted a quote, I was informed the only way they could do it is to just add him. So I gave his info, a week or so went by, I received a phone call from my agent questioning if I was aware my son's license was suspended? Of course, duh, why the heck would I try to add him if I knew that? So they tell me to come in sign a document to exclude him, of course I do. Thinking everything was back to my original policy. A month or so goes by, I get transferred for work, relocate out of state, go to transfer coverage, and unbenounced to me I have no coverage. What!!!!?!!!! Needless to say, but I will, I was furious. I couldn't believe it, why was I not notified. They called me on matters before, but not this? Seriously,!!!? I went through an extremely trying time dealing with this matter. I will NEVER ever do any business again with State Farm."
"Susan, I'm sorry about your recent experience while relocating to Florida. Since your household had an ineligible driver, this caused your Michigan insurance to be cancelled. Florida's eligibility rules require you to be continuously insured with State Farm. It is unfortunate that you were not aware of your cancellation prior to relocating to Florida. Perhaps your cancellation letter was sent to your Michigan address when you had already left for Florida. Please give our office a call if we can provide you with any additional information."
jahmil soto
October 13, 2023
"Excelente atención de Gabe. La mejor tarifa seguro para carro 100% recomendado. Excellent service from Gabe. The best insurance rate for auto. 100% recommended."
"Muchas gracias, Jahmil!"
Anthony Warner
October 11, 2023
"Excellent Service! Very knowledgeable and experienced. With the rising costs of insurance I decided to reach out to Steve Frank's and I'm upset I didn't do it sooner. This is a company that cares about their clients having the best coverage at the best price. I saved hundreds of dollars while keeping the same coverage that USAA was offering. The most exciting part is having a team I can call and speak with to handle any business. If you're wondering about insurance, this company will save you time and money, they have your back. Thank you!"
"Anthony, thank you for your review and trust. Our agency will take great care in helping you with your insurance. I'm glad we were able to save you so much money without sacrificing your coverages."
Thomas Wentworth
October 6, 2023
"Gabe was extremely helpful and answered all my questions with clarity and kindness. Thank you for making the process of getting home insurance hassle-free!"
"Thank you for your review, Thomas. So glad to hear Gabe was able to make it easy to get your home insured. "
Tiffany McFate
September 28, 2023
"Very fair and competitive rates. Made switching my provider a breeze. Evan was very helpful and personable."
"Thank you for your review. Welcome to our agency. Evan does a great job and we will take great care of you."
Francisco Lopez
September 27, 2023
"Excelente atención de Gabe. La mejor tarifa seguro para carro y vivienda. 100% recomendado. Excellent service from Gabe. The best insurance rate for auto and home. 100% recommended."
"Thank you for your review. We take great in pride our agency and will continue to earn your trust. Gabe works hard to get each client our best rate and keep the process of switching easy."
Deana Waite
September 22, 2023
"Always friendly and helpful when I talk to them."
"Thank you for your 5 star review. We always give our clients our best effort and appreciate your business."