Office Hours
After Hours by Appointment
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Annuities
Would you like to create a personalized quote?
Steve Franks
Office Hours
After Hours by Appointment
Address
Coldwater, MI 49036-9462
Located in between the Hampton Inn & the Coldwater movie theatre on Willowbrook Rd.
Office Hours
After Hours by Appointment
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Annuities
Would you like to create a personalized quote?
Office Info
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet
Other Products
Annuities
Office Info
Simple Insights®
Credit cards
Credit cards
Credit cards can have a variety of uses and come in different types. Here are some tips for selecting and using a card and what to do if it's stolen.
Car maintenance tasks you can do yourself
Car maintenance tasks you can do yourself
To combat auto repair costs that keep climbing, some auto maintenance can be done at home. Here are ones that are usually do-it-yourself.
What to know before adopting a dog or cat
What to know before adopting a dog or cat
Few things beat bringing home a new pet, but are you doing so responsibly? Here’s what to know before adopting a dog or cat.
Social Media
Viewing team member 1 of 7
April George
Assistant Office Manager
License #11179318
I have been associated State Farm for 30 years focused on auto, renters, health and life insurance. We service the following zip codes 49036, 49082, 49028, 49094, 49092, 49274, 49029, 49227, 49242, 49250, and 49252
Viewing team member 2 of 7
Evan Cross
Marketing Manager
License #19198058
When you enter the office, I will be in the first office to the right. I graduated from Union City High School in 2014 & from Baker College with my Marketing Degree in 2019. I have been with State Farm since January of 2019. My focus is working with people on Life, Business, Auto, & Home insurance.
Viewing team member 3 of 7
Tammy Northern
Customer Relations Representative
License #18789428
I'm a dedicated and experienced insurance professional living in Marshall, MI. I joined Steve Frank's office in July 2024 after working for a State Farm agent in Marshall since 2012. Prior to that, I spent a decade working in State Farm Billing. With over 28 years of experience in the insurance industry, I am well versed in Michigan auto and home insurance.
As a married mom of two wonderful girls, I understand the importance of protecting what matters most. My passion lies in helping customers navigate life's uncertainties and ensuring they have the coverage they need to feel secure.
When I'm not busy assisting insureds, I enjoy spending quality time with my family and exploring the beautiful community of Marshall. Whether you're a new customer or have been with us for years, I'm here to provide you with personalized and professional service.
Viewing team member 4 of 7
Payje LaBani
Account Manager
License #21653516
Hi, I'm Payje!- pronounced like a page in a book.
With over a decade of experience as an operations manager, I blend dedication and care to help customers confidently protect what matters most.
I am a Reading alumna with a background in business, marketing management, and entrepreneurship. Once a licensed Cosmetologist, and small family business Co-Lead. I bring a unique perspective and a passion for innovation to my role.
At heart, I am eager to find thoughtful resolutions and make every interaction meaningful.
I’m excited to bring both intellect and warmth to the table, ensuring you feel supported every step of the way.
Viewing team member 5 of 7
Jane-Ellen Baldwin
Customer Service Representative
License #8061857
With over 35 years in the insurance industry, Jane is a seasoned professional who brings a wealth of knowledge and a genuine commitment to outstanding service. As a third-generation insurance agent, Jane’s journey began on February 8th, 1990. Jane has been licensed since 2001! Her dedication to her profession is rooted in a deep family legacy, following in the footsteps of her father and grandfather.
As a proud mother of three and grandmother of three, Jane understands the importance of protecting what matters most. Jane is well rehearsed in auto, home, and life insurance. Her extensive experience means that every customer receives personalized guidance.
Outside of work, Jane loves to read, enjoys every sport, theater, and has a passion for country living and the great outdoors. Whether you’re a long-time neighbor or new to the office, Jane is here to ensure you feel secure and supported.
Viewing team member 6 of 7
Samantha Kuszmaul
Office Manager
Viewing team member 7 of 7
Brady Massey
Marketing Associate
Born and raised in Coldwater, Brady is currently pursuing his bachelors degree in Finance at Trine University.
Brady brings strong leadership, communication skills, and a calm approach to high pressure situations. Brady is passionate about making people feel welcome and is excited to continue growing within the insurance industry.
Outside of work Brady enjoys hunting, fishing, golfing, and spending time with family.